Have you ever called a company and spoken with a less-than-enthusiastic employee? Have you ever been transferred or put on hold without first being asked if that was acceptable? It can be very frustrating.

Poor phone skills drive away both potential and existing customers. Exceptional phone skills, on the other hand, are a valuable customer retention tool. Don’t risk the damage to your brand. Make sure your employees understand and apply proper phone skills and etiquette. Get everyone in your company on the same page with our instructor-led training programs or our instructional CD.

“We went live with our [customized] telephone etiquette training yesterday. It looks and sounds really great! It really is a great solution to training remote employees.” - Susan Hoekstra, UBS Financial Services / A BusinessVoice Client